Do you enjoy helping customers and working in a fast-paced e-commerce environment? On behalf of our client, a leading Multinational company with a well-established and globally recognized brand in the Retail & FMCG sector we are looking for a Call Center Agent to join the Customer Service team. If you are customer-focused, communicative, and eager to be part of a dynamic e-shop operation, this could be the perfect opportunity for you! Apply now and become part of a team that puts customer experience first.
Department:
Project Location(s):
Education:
You are responsible for
- Handle inbound calls, emails, inquiries from e-shop customers
- Provide accurate information regarding products, promotions, orders, deliveries, and returns
- Manage order placement, modifications, cancellations, and complaints
- Resolve customer issues professionally, efficiently, and with a positive attitude
- Collaborate with internal departments (logistics, warehouse, sales) to ensure timely resolution
- Maintain up-to-date records in CRM systems
- Follow company procedures and service quality standards
Your Education & Qualifications are
- Experience in a similar position in a call center department
- Excellent communication and negotiation skills in oral and written form (Romanian – English)
- Knowledge of computer operation and MS Office applications
- Knowledge of ERP systems, will be considered as a plus
You are a professional with
- Strong communication and interpersonal skills
- Customer-focused mindset with problem-solving ability
The company offers
- Competitive salary and benefits package
- Working hours: 8-hour morning schedule
- Stable working environment in a growing e-commerce company
- Continuous training and development opportunities
- Friendly and supportive team culture
Note: After the screening of all the CVs received, only candidates who meet job requirements will be contacted for further steps. All applications are considered strictly confidential.
Thank you for your understanding.
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