Are you an experienced professional in the Electrical Power industry, ready to take the next step in your career and shape the future of After Sales Services?
We are looking for an After Sales & Service Manager to take ownership of the development and growth of the After Sales Services function, supporting an expanding portfolio of Power Systems Protection, Control & Automation solutions, SCADA and EMS applications. This is an exciting opportunity for an experienced Engineer or Service professional who wants to move beyond day-to-day technical operations and take on a broader leadership role, building structures, developing teams, strengthening customer relationships and driving business growth.
Your Role & Impact: As the After Sales & Service Manager, you will have a key role in establishing and developing the company’s After Sales Services organization.
Department:
Project Location(s):
Education:
You are responsible for
- Build & Lead: Establish the operational structure, governance model and service delivery strategy of the After Sales Services function
- Develop & Optimize: Design and implement service policies, procedures, workflows, escalation mechanisms and performance KPIs
- Lead Collaboration: Coordinate cross-functional teams, including technical support engineers, sales engineers, product owners and engineering professionals
- Drive Business Growth: Identify opportunities to expand after-sales services, develop existing customer relationships and grow SLA and technical support contracts
- Ensure Service Excellence: Oversee technical support operations across multiple service levels, ensuring timely responses, effective issue resolution and high customer satisfaction
- Strengthen Customer Partnerships: Act as a key point of contact for customers on service-related matters and operational issues
- Connect Projects with Operations: Ensure a smooth transition from project implementation and delivery to ongoing operational support
- Develop Long-Term Solutions: Contribute to the development of long-term service agreements and customer success initiatives
Your Education & Qualifications are
- BSc / MSc in Electrical Engineering, Mechanical Engineering or a relevant discipline
- 8+ years of professional experience in technical support, service delivery or after-sales operations within the Electrical Power industry
- Strong understanding of electrical power systems and technical service environments
- Proven ability to organize, develop and improve service operations
- Experience coordinating cross-functional teams and managing customer-facing technical services
- Strong commercial awareness and the ability to identify business development opportunities
- Excellent command of English, both written and spoken
You are a professional with
- Strong leadership capabilities
- Ability to turn operational challenges into structured, scalable service solutions
- Entrepreneurial mindset
- Ability to take ownership, build processes, influence stakeholders and create long-term value for both customers and the business
The company offers
- Competitive salary and benefits package
- Opportunities for professional growth and career advancement
- Hybrid working model Life & Health Insurance Plan
- Continuous training and development
- Collaborative and supportive working environment
- Commitment to work-life balance
Note: After the screening of all the CVs received, only candidates who meet job requirements will be contacted for further steps. All applications are considered strictly confidential.
Thank you for your understanding.
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